STORE POLICY

Terms and Conditions

In placing an order with us you are deemed to have read, understood and agreed to these terms and conditions. All purchases are subject to UK law.

Purchases
All prices quoted on the website are in £ and are inclusive of VAT at the standard rate.
All products can be ordered directly from the website using the shopping basket and online secure payment service. 

Returns
Personalised items cannot be returned unless they are faulty or a spelling error has occurred on our part. Please take care when completing the required information. We are not responsible for any consequential loss or expenses, howsoever caused. The postage and packaging charge is not refundable. The returned parcel is your responsibility until it reaches us so we strongly recommend that you send it by signed for post. Destination address for return parcel is sent via email.

Shipping / Delivery
When you place an order with us, we will receive your order via email. If we have your items in stock we will dispatch them within 7 days of receiving payment. However, as some of our products are handmade please allow up to 28 days for delivery.

 

If you need an item urgently please email us and we will do our very best to get the item to you quickly. Delivery will be made by Royal Mail signed for service, therefore please ensure someone is available at the delivery address to receive and sign for your order. 

Delivery Charges
Delivery charges will be calculated at the checkout area based on the weight of the goods and are for the UK only. Please contact us for shipping to European and Worldwide destinations. Special orders will be quoted delivery at time of order. 

Portrayal of products
As all our products are handmade very slight variations may occasionally occur but this will not affect the quality of our products. We try our upmost to ensure that all of our photos match as closely as possible to the colours of the products but slight differences may occur. All measurements quoted are approximate and describe each product at the largest overall dimension. The reproduction of colours is as accurate as photographic and publishing processes will allow. 

Safety
All products are supplied as decorative items for the home only. They are not toys and are not suitable for children or babies. Ensure items are placed safely within the home - out of reach of children or babies. All items must be kept away from fire / sources of ignition.

Availability
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available. We will offer alternative options or refund payment in full. 

Feedback
We are very keen to receive feedback from our customers. If you think we can improve any aspect of what we do or you would simply like to let us know how pleased you are with your product, we would like to hear from you. 

Marketing
From time to time we will update customers via email & social networking of new products and special offers. If you would prefer not to receive this information please let us know and we will remove you from our mailing list.

 

Please note - we never share your details with anyone else. 

2021 Linen Hearts Ltd trading as 'My Dog Forever'

Please visit our other site: Linen Hearts for personalised

gifts for all occasions.